#itsallinthedetails
WHAT YOU CAN EXPECT FROM US
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​Punctuality – Your cleaning crew will arrive at the location to be serviced within the agreed-upon time frame.
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Integrity – You will be provided honest quotes, feedback, a trustworthy team, and a supervisor who will always be present to ensure the highest level of service is provided – ensuring your property and privacy are protected.
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Professionalism – It is our aim to address all concerns in an appropriate manner and conduct ourselves with the utmost respect.
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Excellence – We are committed to bringing satisfaction that exceeds our customer’s expectations.
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We use eco-friendly products, or we can use your personal supplies of your choice. We prefer to refrain from the use of harsh chemicals as it is harmful to you, your family, pets, the environment, and ourselves. However, when necessary, we will use stronger solutions if permitted.
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Vacuum available upon request.
​Methods of Payment: Zelle/Online
Pay Schedule: Upon completion of service – Daily or Weekly / Biweekly / Monthly – in advance
Deposit: 50 dollars. To receive your deposit back, you must cancel or reschedule within 48 hours of service.
Reminder: The more items left out needing to be put away, including dishes, laundry, toys, etc., the more time it will take your service provider to get to the actual cleaning. While we will gladly tidy up and organize your space, please understand that it will require more service time.
More Information
WORK HOURS: Our normal hours of service are Monday through Friday, 10:00 am to 5:00 pm (residential cleaning) / negotiable (commercial cleaning). We do recommend a consistent routine – consistency = convenience.
ALARM SYSTEMS & KEYS: Gotta run? It is not necessary for you to be present during our scheduled service. That being said, if you have an alarm, make sure we have the key code so we can disarm the alarm upon arrival and set it again when we leave, or please inform us of where we can find your house key.
RESCHEDULING: Life happens! At one point or another – for whatever reason, one of us, you or our team, is going to need to reschedule our session. Of course, we try our best not to. Communication is key. Call, text, or email us as soon as you know there is a conflict, and we’ll do our best to reschedule your cleaning services at the next earliest convenience.
SICK POLICY: If anyone in your home or workplace becomes ill (i.e., the flu, a cold, pneumonia, chicken pox, etc.), please call and reschedule your cleaning. Although we disinfect, it is possible that we might transport germs to the next location or become sick ourselves. To be fair to all of our customers, we prefer to wait until you are well again. And, of course, we will not be sending a sick team member to service your property.
SATISFACTION: Your satisfaction is one of our highest priorities. If, for any reason, at any time, you are not 100% completely satisfied, please reach out to us immediately at (310) 809-7444, and we will do everything within our power to resolve your concerns.
PAYMENT: Via Zelle, or online processing.
*For reviews, tips, before and afters, and more, please view our Instagram and/or Facebook pages @cleanercession